The Merchant supports the importance that the community places on the maintenance of informational privacy of individuals' personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.
It is The Merchant's usual practice to collect personal information directly from the individual that personal information concerns. The types of information we collect are listed here. Sometimes, if you are an employee or potential employee of The Merchant, we may request personal information from you which consists of sensitive personal information. The types of sensitive information we collect are listed here.
However, sometimes The Merchant may collect personal information from a third party. If we have collected personal information from a third party we will, whenever reasonably possible, make you aware that we have done this and why.
Use and Disclosure
The Merchant only uses and discloses personal information for the purposes for which it was collected, which are directly related to one of our functions or activities here. The Merchant only discloses your personal information to those parties external to The Merchant where those third parties assist The Merchant in carrying out its services or are a related party to The Merchant. Examples of those organisations are listed here and includes venues and event promoters, bands and industry partners.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from The Merchant or our industry partners, please contact us via the details provided below, or follow the unsubscribe links in any email communication you may receive from us or our industry partners.
Cross Border Disclosure
Security and Access
The Merchant takes steps to protect the personal information we hold against unauthorised access, loss, use, modification or disclosure. Please see here as we may require you to provide us with further information should the personal information we collect from you need updating.
The Merchant's Obligations
How to contact us
For further information or to make a complaint, please contact The Merchant care of firstname.lastname@example.org or write to us at PO Box 476, Annerley, Qld, 4103.
Collection Notification Statement - Online Ticket Purchases
Collection Notification Statement under the Privacy Act 1988 (Cth)
Ticket Solutions Pty Ltd (ABN 94 106 907 206) trading as The Merchant (herein referred to as "the Merchant, our, us, we") is committed to protecting the privacy of individuals and their personal information and complies with the Privacy Act 1988 (Cth) (Privacy Act).
Please read this carefully as it will have important consequences for you in relation to the collection, use and disclosure of your personal information you provide to Merchant.
You understand that:
1. The Merchant is the party who is collecting your personal information and we can be contacted care of email@example.com or alternatively you can write to us at PO Box 476, Annerley, Qld, 4103.
2. The Merchant will collect your personal information directly from you. In certain circumstances, the Merchant may require to collect personal information from your financial institution in order to process the purchase you are making with us.
3. The purpose of the Merchant collecting your personal information is:
(a) to process your application for a ticket purchase, which will include but will not be limited to:
(b) to offer you updates, discounts, or other content or products and services that may be of interest to you; and
(c) to provide you with direct marketing communications from us or our related bodies and industry partners (using direct mail, telemarketing, email, SMS and MMS messages) including but not limited to our eNews Flash, eNewsletter, Special Offers and Third Party Special Offer subscriptions, and you acknowledge and agree to your personal information being collected and used for, and in connection with, these purposes.
4. If we do not collect this personal information in connection with the purposes in paragraph 3, then:
(a) we will be unable to process your payment for the ticket purchase; and
(b) we will be unable to send you direct marketing communications (unless you have consented to such communications through your other dealings with The Merchant).
5. Your personal information being disclosed to the following classes of people and organisations in connection with the purposes in paragraph 3:
(a) The Merchant and its personnel;
(b) your financial institution and in some circumstances, our financial institution;
(c) our related partners for direct marketing purposes;
(d) our third party payment gateway service provider; and
(e) the venue, event promoter or presenter or organiser, or band for which you are purchasing the ticket.
6. It is possible that some of the information collected via this application may be disclosed to The Merchant's related body corporate outside of Australia. You consent to your information being disclosed to a destination outside Australia for this purpose, including but not limited to New Zealand and you understand and acknowledge that Australian Privacy Principle 8.1 will not apply to such disclosures of your personal information.
At TEG Live the security of personal information that we collect is of utmost importance to us.
What kinds of personal information does TEG Live collect and hold?
The kinds of personal information that we collect will vary depending upon our interaction with you but may include:
How does TEG Live collect personal information?
Generally, we collect personal information when you:
Sometimes we collect personal information about you from other sources, for example:
Also, from time to time TEG Live collects personal information about individuals who are not customers. This is usually where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. TEG Live’s policy is to only use personal information collected from non-customers for the main business purpose for which it was collected.
How does TEG Live hold personal information?
TEG Live may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
TEG Live employees are required, as a condition of their employment, to treat personal information held by TEG Live as confidential, and to maintain the confidentiality of that personal information. They are also required to use a login and password when accessing TEG Live systems and to undertake training about how to manage personal information.
What are the purposes for which TEG Live may collect, hold, use and disclose personal information?
Generally, TEG Live only uses personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which TEG Live collects (and for which you consent to us using your personal information for) may include:
From time to time, there may be other purposes for which we collect, hold, use and disclose your personal information. We will tell you about these at the point of collection.
Direct Marketing and Research
As set out above, TEG Live may use personal information about you for marketing and research purposes. You can tell our Privacy Officer at any time if you no longer wish to receive marketing material from TEG Live. In addition, the marketing communications that we send to you may also contain information on how to unsubscribe from those communications.
You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes. To do this, you just need to contact our Privacy Officer .
Sometimes TEG Live extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. TEG Live uses the aggregated data for research purposes and may share the data with third parties.
Who might TEG Live disclose my personal information to?
TEG Live may disclose your personal information:
Otherwise, TEG Live will only disclose your personal information:
Does TEG Live disclose personal information to overseas recipients?
Some of the recipients to whom we disclose personal information may be located overseas, most likely in the United States of America, Japan and New Zealand. For example, from time to time we disclose personal information to our related company, Ticketek New Zealand Ltd.
What happens if TEG Live does not collect my personal information?
Where it is lawful and practicable to do so, we will give you the option of not providing personal information, or of using a pseudonym, when you deal with TEG Live.
However, if we do not collect personal information about you at the point of sale or when you interact with us, this could impact the level of service we can provide to you. For example, we will not be able to contact you in the case of an event cancellation or venue change or we may not be able to properly respond to your inquiry or investigate your complaint or fully process your transaction.
Cookies, Tracking and Advertising
TEG Live has relationships with other companies that we allow to place advertisements on our web pages. If you visit the TEG Live website, advertisement server companies may collect information such as your IP address and clickstream information.
Sometimes the TEG Live website contains links to third party websites, for your convenience and information. When you access a non-TEG Live website, please understand that TEG Live is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Access and Correction
Under the Australian Privacy Principles, you have a right to request access to the personal information that TEG Live holds about you and seek its correction. So that your request reaches the right person, please send it our Privacy Officer. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver’s licence or passport. We will not charge you for making such a request but will let you know if there is a cost for supplying you with access to or correcting the personal information. We aim to respond to requests for access or correction within 30 days. There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information, but we will always let you know in writing if this is the case.
Complaints and how to contact our Privacy Officer
Our Privacy Officer can be contacted by:
We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, generally within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.
Last updated 01 October 2015
*TEG Live means TEG Live Pty Ltd, ABN 25 150 055 100
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